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Trioo help centre

Everything you need to know

Getting started

How do I create an account?

Click "Create an account" in the menu, enter your email, then complete your profile: type (man, woman or couple), photos, age and city.

Is the site free?

Signing up, verification, browsing listings and profiles, and responding to an invitation are all free. Responding to a listing or proposing a trio is free up to 3 times a month; beyond that, and to post more than one listing, you need Trioo Premium.

Is there an age limit?

Trioo is strictly reserved for adults (18 and over). Any profile or listing involving a minor is removed.

Identity verification

Why do I need to verify my identity?

To make sure members are real people. The "Verified" badge reassures other members and increases your chances of getting a response.

How long does it take?

Every request is checked by hand, usually within 24h. You're notified as soon as a decision is made.

Is my document visible to other members?

No. Your ID document and selfie are stored privately and used only for verification.

Listings and trios

How many listings can I post?

One listing live at a time on the free plan, ten with Premium. That's the number of active listings at once, not a lifetime total: delete one from "My listings" to post a new one.

How do I cancel my Premium subscription?

From the Trioo Premium page, click "Manage my subscription": you can cancel at any time, and it stays active until the end of the paid period.

How does a trio work?

You add profiles to the three slots, then send the proposal. Every invited profile accepts or declines: the conversation opens once everyone has accepted.

Can I decline an invitation?

Yes, at any time and without having to justify yourself.

Privacy

Who sees my name and photos?

Only signed-in members. Visitors who aren't signed in only see the profile type, city and listing text.

How do I delete a listing?

Open "My listings" from the menu, then click "Delete" under the relevant listing.